Privacy Policy

Last updated: September 10, 2026

This Privacy Policy explains how TILE & LORE (“we,” “us,” or “our”) collects, uses, and shares personal information when you visit tilelore.com, place an order, contact us, or otherwise use our services.

Information we collect

Depending on how you interact with us, we may collect:

• Contact information such as your name, email address, phone number, billing address, and shipping address.
• Order and transaction information, including products purchased, payment confirmation, returns, and customer-service history.
• Account information if you create a customer account.
• Messages and information you choose to send to customer support.
• Device and usage information such as IP address, browser type, device identifiers, pages viewed, and interactions with the site.
• Information collected through cookies and similar technologies.

Payment card details are processed by our payment providers. We do not directly store complete payment card numbers.

How we collect information

We collect information directly from you, automatically when you use the site, and from service providers that help operate our store, process payments, prevent fraud, deliver orders, provide analytics, or support marketing.

How we use information

• Process payments, fulfill and deliver orders, and manage returns or refunds.
• Provide customer service and communicate about orders.
• Maintain accounts and remember preferences.
• Operate, secure, analyze, and improve the site.
• Detect and prevent fraud, abuse, and other unlawful activity.
• Send marketing communications when permitted; you may unsubscribe at any time.
• Comply with legal obligations and enforce our terms and policies.

Shopify and service providers

Our store is hosted by Shopify. Information you submit is processed by Shopify and by service providers involved in payment processing, fraud prevention, hosting, analytics, email, fulfillment, and shipping. These providers may process information in countries other than the country where you live. You can learn more in the Shopify Consumer Privacy Policy.

Cookies and online activity

We and our service providers use cookies and similar technologies to operate the store, remember preferences, understand site use, and, where enabled, measure or personalize marketing. You may control cookies through your browser and any privacy controls displayed on the site. Blocking cookies may affect store functionality. Shopify provides more information in its Cookie Policy.

How we share information

We may share personal information with Shopify and vendors that provide services on our behalf; payment, fulfillment, shipping, customer support, analytics, and marketing partners; parties you direct us to share with; and government authorities or other parties when required by law or necessary to protect rights and safety. We may also transfer information in connection with a merger, financing, sale, or similar business transaction.

We do not use sensitive personal information to infer characteristics about you.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your personal information, and to opt out of certain targeted advertising or sharing. You may also withdraw consent where processing is based on consent and unsubscribe from promotional email using the link in the message. These rights may be limited by applicable law, and we may need to verify your identity before completing a request.

To submit a privacy request, email hello@tilelore.com. We will not discriminate against you for exercising a privacy right.

Data retention and security

We retain personal information only as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, enforce agreements, and comply with law. No method of transmission or storage is completely secure, but we use reasonable measures designed to protect information.

Children

Our services are not directed to children, and we do not knowingly collect personal information from children under the age at which parental consent is required in their jurisdiction.

Third-party links

The site may link to services we do not control. Their privacy practices are governed by their own policies.

Changes to this policy

We may update this policy to reflect operational, legal, or regulatory changes. The current version will be posted here with a revised date.

Contact

For privacy questions or requests, email hello@tilelore.com.