Refund policy
We want you to feel confident ordering from TILE & LORE. Eligible items may be returned within 14 days after delivery.
Return Eligibility
To qualify for a return, the item must be unused, in the same condition in which it was received, and in its original packaging. Please keep your order confirmation or other proof of purchase.
How to Request a Return
Email hello@tilelore.com within 14 days after delivery. Please include your order number and the reason for your return.
If your return is approved, we will provide the return instructions and exact return address. All approved returns are sent to a return address located in the United States. Customers will never be asked to return an approved item to an overseas address.
Items returned without prior approval may not be accepted.
Return Shipping
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Non-Returnable Items
We cannot accept returns of:
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Used items
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Personalized or custom-made products
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Gift cards
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Items clearly marked as final sale
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Items damaged for reasons unrelated to a product defect
Please contact us before ordering if you have questions about whether a particular product can be returned.
Exchanges
The fastest way to receive a different item is to request a return. Once the return is approved, you may place a separate order for the replacement item.
Refunds
We will notify you after your return has been received and inspected.
If approved, the refund will be issued to the original payment method within 10 business days. Your bank, PayPal, or card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please email hello@tilelore.com.
Order Cancellations
Please contact us as soon as possible if you need to cancel an order. An order can only be cancelled before it has entered fulfillment.
Once an order has shipped, the standard return process applies.
Last updated: September 12, 2026