Shipping Policy

Last updated: September 10, 2026

Where we ship

We currently ship to eligible addresses in the contiguous United States and Canada. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, the Federated States of Micronesia, the Marshall Islands, or Palau. Some remote or carrier-restricted Canadian postal codes are also unavailable. If your address is outside our service area, checkout will not offer a shipping rate.

Free shipping

Orders of US$150 or more qualify for free tracked standard shipping to eligible addresses in the contiguous United States and Canada. The threshold is calculated after discounts and before taxes. Shipping charges for orders below US$150 are shown at checkout.

Processing and delivery

Orders are processed within 1–2 business days, excluding weekends and holidays. After dispatch, standard delivery typically takes 5–8 business days. These times are estimates rather than guarantees; carrier disruptions, weather, peak periods, customs review, and remote destinations can cause delays.

Tracking

You will receive a shipping confirmation email with tracking information once your order has been dispatched. Tracking may take up to 48 hours to begin updating.

Canadian duties and taxes

Any duties, taxes, or import charges collected at checkout will be shown before payment. If a charge is not collected at checkout, the customer may be responsible for charges assessed by local authorities or the carrier.

Address accuracy

Please review your shipping address carefully before placing an order. Contact hello@tilelore.com immediately if a correction is needed. We cannot guarantee changes after fulfillment begins and are not responsible for delivery problems caused by an address entered incorrectly by the customer.

Lost, delayed, or damaged packages

If tracking shows an unusual delay, the package appears lost, or your order arrives damaged, email hello@tilelore.com with your order number. For damaged items, please include clear photographs of the product and packaging. We will work with you and the carrier to resolve the issue.

Returns

Eligible unused items may be returned within 14 days of delivery. Every approved return is sent to a U.S. return address; the exact address and instructions are provided after your request is approved. See our Refund Policy for full details.