Return & Refund Policy

Last updated: September 10, 2026

We want you to feel confident ordering from TILE & LORE. Eligible items may be returned within 14 days after delivery.

Return eligibility

To qualify for a return, the item must be unused, in the same condition in which it was received, and in its original packaging. Please keep your order confirmation or other proof of purchase.

How to request a return

Email hello@tilelore.com within 14 days of delivery and include your order number and the reason for the return. If the return is approved, we will send instructions and the exact U.S. return address. All approved returns are sent to a return address in the United States. Items sent without prior approval may not be accepted.

Return shipping

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Non-returnable items

We cannot accept returns of used items, personalized or custom-made products, gift cards, or items clearly marked final sale. Please contact us before ordering if you have questions about a specific item.

Exchanges

The fastest way to receive a different item is to request a return and, once the return is approved, place a new order.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since we approved your refund, email hello@tilelore.com.

Order cancellations

Contact us as soon as possible if you need to cancel an order. We can cancel an order only before it has entered fulfillment. Once an order has shipped, the standard return process applies.